If you have an account with Crafty Arts, you will need to click on the “My Account” link to track your order, followed by “Recent Orders”.
If you are an unregistered customers you can click on the ‘Recent Orders’ link. You can then enter your order number along with the postcode. Once the order is displayed, you can click on the order number to see the details.
Alternatively, Click Here to contact us. Enter your query and order number and a message will be sent to our customer services team. You can also contact our team by clicking on the Live Chat icon at the top of the page.
Delivery Time Frame Orders are normally dispatched within 24 hours of being placed. Items will generally be delivered to you within 3-5 days working days using standard delivery. If Express Delivery has been requested our service should ensure delivery within 1-2 working days of dispatch.
*Express Delivery is based on a 1-2 working day service which requires an additional charge.
(Please note that a working day is any day other than weekends and bank or other public holidays).
Unfortunately, in spite of all our efforts, there can sometimes be unforeseen delays and in this case we would ask that you wait a little longer. But we will try our best to help rectify the issue.