These terms and conditions apply to the use of this website Crafty Arts Limited whose Head office is at Creative House, Bryant Avenue, Romford, Essex, RM3 0AP (the "Supplier") and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. View terms and conditions relating to International delivery. Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service advisors by e-mail (Click here), or call us on 0207 993 5479 between 9am-5.30pm.
Crafty Arts are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on contact us page. (Click Here)
"Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; “The Supplier” means Crafty Arts Limited;
"We/us" means Crafty Arts Limited; "Website" means the website located at www.craftyarts.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
These terms of sale apply to all goods supplied by Crafty Arts Limited. No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds) (N/A to account Holders). Once the Supplier does so, there is a binding legal contract between us.
• The contract is subject to your right of cancellation (Your Rights).
• The Supplier may change these terms of sale without notice to you in relation to future sales.
• You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that the Personal Information which you have provided when you register as a customer is true, accurate, current and complete in all respects; You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us (Crafty Arts Limited), and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail (Non applicable to Instant credit accounts). It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
1.3 Our Rights
We reserve the right to:
• modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
• change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
1.4 Third Party Links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
When you use our website, you'll see that we offer you recommendations, showing products that previous customers have purchased similar to yourself or products that we think you might like or products that previous customers have purchased and could perhaps miss when you're browsing the site.
These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.
Your recommendations may change when you make a purchase and move around the site.
We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on craftyarts.co.uk. Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.
Crafty Arts Limited will treat your information as confidential and do not disclose buyers' information to any third parties other than when order details are processed as part of the order fulfilment process. Your privacy is important to us, therefore we will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop at Crafty Arts Limited, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information").
Please be aware this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Crafty Arts Limited products which are relevant to your browsing history when you visit other websites.
2.1 Privacy statement
Crafty Arts are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
2.2 Data Protection Act 1998 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
2.3 Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may disclose your personal information to third parties:
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
• Take and fulfil customer orders
• Administer and enhance the site and service
• Issue a unique identifier (e.g. customer login)
• Monitor customer account status beyond that required for individual purchases
• Only disclose information to third-parties for goods delivery purposes
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our phone number is 0207993579 or you can e-mail us (Click Here) and filling out the form.
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
2.6 Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:
Data Controller, Crafty Arts Ltd, Creative House, Bryant Avenue, Romford, Essex, RM3 0AP
2.8 Personal Information
We confirm that any Personal Information which you provide to us. We use your information only for the following purposes:
• Processing your orders;
• To serve website content and advertisements to you;
• To administer this website;
• If you consent, to notify you of products or special offers that may be of interest to you.
When you create a shopping account while ordering online you will be given the option to receive information from Crafty Arts Limited via newsletter about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted, please ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at firstname.lastname@example.org or telephoning us on 0207 993 5479 between 9am -5.30pm week days.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
2.9 Competitions and Prize Draws
When entering any of our competitions or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
3. Credit Card Security
When you shop with Crafty Arts Limited we use SagePay to take your payments and you can be assured that your card details are securely encrypted (128bit) during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase.
SagePay guarantees that we will never:
• Pass on your financial details
• Pass on any personal information gathered when you place an order
• Sell or rent your details
• You will never receive junk mail as a result of using SECPay
• Leave invasive technologies such as cookies on your machine
• Exploit your details in any way.
4. Payment Options
We have several ways to take payment. We take payments online through a secure payment system which is described below or if you still do not feel safe making payments online we also have the option for us to call you back during office hours to take payment through our pay by phone option. Both of these options are displayed at the end of the checkout process. We offer various ways for you to pay for your order, including Paypal, Visa, Visa Electron, Mastercard, Maestro, Visa Debit, American Express (AMEX), Diners Club Internationals and JCB.
5. Prices and VAT
Please note that all of our prices include VAT payable. This will not display on our website only on your invoice. On 4 January the Government changed the rate of VAT from 17.5% to 20%. When receiving your invoice from Crafty Arts Limited, VAT is shown separately as a separate line. This doesn't mean you're being charged extra - it just shows how much tax is included in the price. Unfortunately if you live in an area that is tax free; for example Jersey or Guernsey, we can not offer this facility for online purchases.
6. Purchase of Product
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price, provided that you have notified us via email no longer than 14 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. Please follow the procedure set out in our Returns Policy. Please note that over the Christmas season December, this period is extended to 30 days or up until 30th January as we understand that many of these items are Christmas presents.
Please see our Cancellations and Returns for further details.
7. Description of Products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
In the unlikely event of a complaint please send it in writing to the following address below;
Crafty Arts Limited
9. Instant Credit Account Holders
When you apply for a Crafty Arts Instant Credit Account and your application is accepted, an account will be opened for you. To hold an Instant Credit Account your organisation must be in the Public Sector or a Business. To prevent identity fraud a copy of your letter head will be required to be sent by post.
9.1 Arrears Charges
Please be aware that our payment terms run on a 30-day policy. All past due accounts of 2 periods (or older) will be subject to a late payment interest rate of 10% per 30 days. Your account could be revoked due to late payments and all future orders will have to be paid in advance.
10. Gift Vouchers and Promotional Discounts
10.1 Purchasing Gift Vouchers
Crafty Arts Limited gift vouchers can only be exchanged online at craftyarts.co.uk. Gift vouchers may not be exchanged for cash. Payment for the gift voucher will be charged on purchase not on the date of issue and are valid for 12 months from issue. The value of the gift voucher is your choice. Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by Crafty Arts Limited.
Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until confirmation email received. Unwanted Gift Vouchers can not be returned and voucher codes can not be used to purchase another gift voucher.
10.3 Gift Voucher Purchases
Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued. When a new gift voucher is issued it will expire on the same date as the original gift voucher.
If you spend more than your gift voucher value you can pay the additional money at checkout, if you spend less than the gift voucher value you will have a credit balance to use later using the same voucher code. Using your gift voucher is easy just enter your unique code at checkout. You may purchase more than one gift voucher at the same time.
11 Product Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that you will be contacted and your item will either be cancelled where you be reimbursed or offered an alternative product
Delivery will be made to the address specified at the time purchase. Please note that change of address can not always be completed, dependent upon what stage your order is at.
If you’re ordering products from us and select international delivery as your delivery method, Crafty Arts Limited will provide the international delivery service to you, and will deliver the products to your chosen address outside of the UK. For Terms and Conditions on International Delivery please Click here
12.1 Express Delivery
We offer a 1-2 day service, once the item/s has been dispatched through our service provider your item will take 1-2 working days to arrive. Our Express Delivery is £6.95* (* unfortunately, this price is for UK Mainland only and does not apply to various different locations in certain areas). We use DPD for the majority of our Express delivery orders. In some cases we may use a different courier due to where you are based or the shape/size of the item you have ordered. Orders for multiple numbers of an item may take longer to assemble and may not therefore be eligible for Express delivery. If the case arises and your item is out of stock you will be contacted and informed.
12.2 Out of Area
We deliver to most postal areas in the Scottish Highlands and Offshore, but unfortunately due to certain geographical locations our carrier restricts our service by charging a postal fee of £14.99. Please Click Here for our out of area list;
12.3 Direct Deliveries
Any items that are marked *Direct* do not apply for express delivery as they are delivered directly from the manufacturer.
12.4 Back Order
In an off chance that an item you have ordered is out of stock, the goods are subject to availability. However if your item is not in stock we will endeavour to arrange a back order for you within 3 working days, if this period is longer than this you will always be contacted with the option to either wait for the item to come in stock or to cancel the item.
15. Click & Collect
If you chose to collect your order, please only visit the premises once you receive your confirmation email. This time frame is generally the same working day. Please note that you will be unable to collect your order earlier than the agreed time. We will keep your package for 14 days only.
Please bring your order number and photographic identification, debit/credit card or utility bill for identification. If you are collecting on behalf of someone, they must send written confirmation of this via email as proof. (We will not be able give you your order unless you produce an appropriate form of I.D.)