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Terms & Conditions



These terms and conditions apply to the use of this website Crafty Arts Limited whose Head office is at Creative House, Bryant Avenue, Romford, Essex, RM3 0AP (the "Supplier") and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. View terms and conditions relating to International delivery. Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service advisors by e-mail (Click here), or call us on 0207 993 5479 between 9am-5.30pm. 

Crafty Arts are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on contact us page. (Click Here)


"Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; “The Supplier” means Crafty Arts Limited;

"We/us" means Crafty Arts Limited; "Website" means the website located at or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website. 

1. Use of the Website

These terms of sale apply to all goods supplied by Crafty Arts Limited. No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds) (N/A to account Holders). Once the Supplier does so, there is a binding legal contract between us. 

The contract is subject to your right of cancellation (Your Rights). 

The Supplier may change these terms of sale without notice to you in relation to future sales. 

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

1.1 Registration
You warrant that the Personal Information which you have provided when you register as a customer is true, accurate, current and complete in all respects; You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

1.2 Indemnity
You agree fully to indemnify, defend and hold us (Crafty Arts Limited), and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail (Non applicable to Instant credit accounts). It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions. 

1.3 Our Rights
We reserve the right to:
•  modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable        to you or any third party for any modification to or withdrawal of the Website; and/or
 change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your        acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any      change to the Conditions then you must immediately stop using the Website.

 1.4 Third Party Links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

 1.5 Recommendations
When you use our website, you'll see that we offer you recommendations, showing products that previous customers have purchased similar to yourself or products that we think you might like or products that previous customers have purchased and could perhaps miss when you're browsing the site.

These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.

Your recommendations may change when you make a purchase and move around the site. 

We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.


2. Privacy Policy

Crafty Arts Limited will treat your information as confidential and do not disclose buyers' information to any third parties other than when order details are processed as part of the order fulfilment process. Your privacy is important to us, therefore we will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop at Crafty Arts Limited, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). 

Please be aware this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Crafty Arts Limited products which are relevant to your browsing history when you visit other websites. 

2.1 Privacy statement

Crafty Arts are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you.

For a full breakdown of our use of your personal data, please view our full Privacy Policy

2.2 Data Protection Act 1998 (‘the Act’)

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

2.3 Cookies

We collect information directly from you in a number of ways.  One way is through our use of ‘cookies’.  Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

You can view our complete and comprehensive cookie policy here:

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail, telephone or post. Our phone number is 0207993579 or you can e-mail us at

2.5 Security
We endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.


2.6 Competitions and Prize Draws

When entering any of our competitions or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.


3. Credit Card Security

When you shop with Crafty Arts Limited we use SagePay to take your payments and you can be assured that your card details are securely encrypted (128bit) during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase.

 SagePay guarantees that we will never:
• Pass on your financial details
• Pass on any personal information gathered when you place an order
• Sell or rent your details
• You will never receive junk mail as a result of using SECPay
• Leave invasive technologies such as cookies on your machine
• Exploit your details in any way.


4. Payment Options 

We have several ways to take payment. We take payments online through a secure payment system which is described below or if you still do not feel safe making payments online we also have the option for us to call you back during office hours to take payment through our pay by phone option. Both of these options are displayed at the end of the checkout process. We offer various ways for you to pay for your order, including Paypal, Visa, Visa Electron, Mastercard, Maestro, Visa Debit, American Express (AMEX), Diners Club Internationals and JCB.


5. Prices and VAT 

Please note that all of our prices include VAT payable. This will not display on our website only on your invoice. On 4 January the Government changed the rate of VAT from 17.5% to 20%. When receiving your invoice from Crafty Arts Limited, VAT is shown separately as a separate line. This doesn't mean you're being charged extra - it just shows how much tax is included in the price. Unfortunately if you live in an area that is tax free; for example Jersey or Guernsey, we can not offer this facility for online purchases.


6. Purchase of Product

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price, provided that you have notified us via email no longer than 14 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. Please follow the procedure set out in our Returns Policy. Please note that over the Christmas season December, this period is extended to 30 days or up until 30th January as we understand that many of these items are Christmas presents. 

Please see our Cancellations and Returns for further details.


 7. Description of Products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.


8. Complaints

In the unlikely event of a complaint please send it in writing to the following address below;

Crafty Arts Limited
Complaints Department
Creative House
Bryant Avenue


9. Instant Credit Account Holders 

When you apply for a Crafty Arts Instant Credit Account and your application is accepted, an account will be opened for you. To hold an Instant Credit Account your organisation must be in the Public Sector or a Business. To prevent identity fraud a copy of your letter head will be required to be sent by post.

9.1 Arrears Charges
Please be aware that our payment terms run on a 30-day policy. All past due accounts of 2 periods (or older) will be subject to a late payment interest rate of 10% per 30 days. Your account could be revoked due to late payments and all future orders will have to be paid in advance.


10. Gift Vouchers and Promotional Discounts 

10.1 Purchasing Gift Vouchers 
Crafty Arts Limited gift vouchers can only be exchanged online at Gift vouchers may not be exchanged for cash. Payment for the gift voucher will be charged on purchase not on the date of issue and are valid for 12 months from issue. The value of the gift voucher is your choice. Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by Crafty Arts Limited. 

10.2 Cancellation
Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until confirmation email received. Unwanted Gift Vouchers can not be returned and voucher codes can not be used to purchase another gift voucher.

10.3 Gift Voucher Purchases
Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued. When a new gift voucher is issued it will expire on the same date as the original gift voucher.

If you spend more than your gift voucher value you can pay the additional money at checkout, if you spend less than the gift voucher value you will have a credit balance to use later using the same voucher code. Using your gift voucher is easy just enter your unique code at checkout. You may purchase more than one gift voucher at the same time.


11 Product Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that you will be contacted and your item will either be cancelled where you be reimbursed or offered an alternative product


12 Delivery

Delivery will be made to the address specified at the time purchase. Please note that change of address can not always be completed, dependent upon what stage your order is at. 

If you’re ordering products from us and select international delivery as your delivery method, Crafty Arts Limited will provide the international delivery service to you, and will deliver the products to your chosen address outside of the UK. For Terms and Conditions on International Delivery please Click here

 12.1 Express Delivery
We offer a 1-2 day service, once the item/s has been dispatched through our service provider your item will take 1-2 working days to arrive. Our Express Delivery is £6.95* (* unfortunately, this price is for UK Mainland only and does not apply to various different locations in certain areas). We use DPD for the majority of our Express delivery orders. In some cases we may use a different courier due to where you are based or the shape/size of the item you have ordered. Orders for multiple numbers of an item may take longer to assemble and may not therefore be eligible for Express delivery. If the case arises and your item is out of stock you will be contacted and informed.

12.2 Out of Area
We deliver to most postal areas in the Scottish Highlands and Offshore, but unfortunately due to certain geographical locations our carrier restricts our service by charging a postal fee of £14.99. Please Click Here for our out of area list; 

12.3 Direct Deliveries
Any items that are marked *Direct* do not apply for express delivery as they are delivered directly from the manufacturer.

12.4 Back Order
In an off chance that an item you have ordered is out of stock, the goods are subject to availability. However if your item is not in stock we will endeavour to arrange a back order for you within 3 working days, if this period is longer than this you will always be contacted with the option to either wait for the item to come in stock or to cancel the item.

12.5 Terms of Shipping
Shipping and handling charges refers to one transaction. Special deliveries must be signed for and you should keep your receipt. If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible. Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date. Upon receipt of your order you may be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any claims that you make thereafter. Prices displayed above and countries listed may change without notice. In the unlikely event that our courier was to charge more than expected we would pass on the costs but first explain the extra charges to complete your order and if you would like to continue.


13. Cancellation Policy 

If you need to cancel an order please contact us as soon you can to ensure that this is possible. You can call on 020 7993 5479 or email by (Click Here) . In most cases we are able to cancel your order straight away, however once the item has been dispatched, we will not be able to do this. If this is the case, please wait for the item to arrive and we will send you a returns form to complete and return the item.
Further, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 14 working days, beginning with the day after the item/s are delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of items where the item has been unsealed. Otherwise, we can accept returns of complete products, which are unused and in an "as new" condition.
To exercise your right of cancellation, you must give written notice to the Crafty Arts by letter or e-mail, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient. 
14. Returns Policy 

We offer a 100% Money Back Guarantee* on our returns. This however is only available for UK mainland customers. This may also exclude additional delivery charges that were made to send to you initially. 
Item/s must be new, unopened in their original packaging and in a saleable condition. It must also include your returns form and be sent to us with the delivery slip so that we receive it within 14 working days of your order being delivered to you. In the case of large items delivered by our specialist couriers, contact our customer services using the contact page within 14 working days of delivery to discuss the return. Items should be returned with a completed returns form. We will also pay the return shipping costs if the return is a result of our error.  Please note that over the Christmas season December, this period is extended to 30 days or up until 30th January as we understand that many of these items are Christmas presents. 
If the goods supplied to you are damaged on delivery, please contact us either via this link (Click Here) or call us on 0207 993 5479 and send the item/s back with a completed returns form. Your request will then be processed within 14 working days. Upon return of the item/s Crafty Arts Limited will investigate and you will be contacted within 14 days of receipt.
At we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.  
In most cases, a free delivery service will be offered to return the item. However if you are requesting to send back the item/s; for your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us.
Please also note that you will be responsible for the costs of collection in the event that our specialist courier service collect a large item from you to return to us.
As soon as we receive the item back from you, we will refund the relevant part of the purchase price for that item.
Should you have any questions, feel free to contact us at:
Crafty Arts Limited
Creative House
Bryant Avenue
United Kingdom

15. Click & Collect

If you chose to collect your order, please only visit the premises once you receive your confirmation email. This time frame is generally the same working day. Please note that you will be unable to collect your order earlier than the agreed time. We will keep your package for 14 days only.

Please bring your order number and photographic identification, debit/credit card or utility bill for identification. If you are collecting on behalf of someone, they must send written confirmation of this via email as proof. (We will not be able give you your order unless you produce an appropriate form of I.D.)