At Crafty Arts we believe that by putting customers first and through listening to what they want we can deliver the highest possible standards of customer care.
We aim to:
- Ensure that all customers receive a high quality service
- Ensure that customers are the heart of our business
- Ensure that if issues occur, they are dealt with quickly and efficiently
- Ensure that we are always looking forward to benefit our customers and our business
Defining our Standards
Our standards are defined by our customers to ensure that we deliver the best care for them.
We aim to:
- Regularly ask customers for their opinions on our service through customer surveys
- Use these opinions to shape the service we provide
Staff Commitment
Our staff are essential in delivering our services and ensuring our customers are satisfied.
We aim to:
- Ensure our staff are sufficiently trained and competent to deliver our services
- Ensure our staff treat all customers with respect, courtesy and understanding
How we Communicate
Efficient correspondence with customers is essential in keeping customers satisfied
We aim to:
- Listen carefully to the customer
- Be polite, honest and accurate with the information we provide
- Respond to all enquiries promptly and with courtesy
- Ensure the customer understands all information provided
- Ensure that all customers are given the best service possible
- Conduct correspondence professionally and confidentially
- Inform customers of any changes or delays in good time
- Provide alternative sources for services where we cannot help
- Keep customers informed of any subsequent stages in the process
How we deliver our Standards
Setting a positive standard is important to us as a company
We aim to:
- Provide written adequate product information on our website
- Ensure that customers are aware of all of our policies listed; Cancellation, Return Policy and Returns procedures
- Provide a clear written invoice on request (as we know that customers send our products as gifts)
Measuring our Standards
We want to ensure that our customer care is optimal and this will be measured by our customers.
We aim to :
- Seek regular feedback on customer satisfaction
- Investigate all complaints thoroughly and in a timely fashion
- Use feedback and results as we are see all comments as valid and useful tools to better the business
We at Crafty Arts ensure that we take exquisite care of our all of our customers.
