Final Posting Dates For Christmas
Free Delivery On Orders Over £40*
Award Winning Customer Care
Click & Collect In Store

How to Order

Getting Started

The great thing about an online shop is that you can have access 24 hours a day, 7 days a week. We hope that you'll find using our website quick and easy, and we'll guide you safely through the online shopping experience, because your privacy and security is extremely important to us.

Here are a few features that will help make your shopping experience even easier:

Home page link:
You can get back to our home page at any time by clicking on the Crafty Arts logo on the top left of the screen

Navigation bar:
The names on the navigation bar near the top of the screen directly under the Crafty Arts logo are all of our "departments" on our online shop. If you hover over one of these, you'll then see a drop-down menu with further product categories within that department. Clicking on one of those categories takes you to a new page containing all sections and products associated with it. The menu on the left of the screen will give you more refined options.

Search box:
The search box is always in the top centre of the screen. You can search by product or brand name, key words such as the product type, or reference (marked as Ref:)

Your basket:
The number of items in and the subtotal of your basket can always be seen at the top right of the screen. If you hover your cursor above the "Your basket" link, you can see what's in your basket, and you can go to check out or continue shopping.

Buy One Get One Free:                                                                                                                                                                                                          In order to qualify for Buy One Get One Free please put two qualifying items in your basket. The cheapest item will be deducted at the check out.

Sign in/register:
If you create an account with us (click on register or create an account when you prompted in checkout), then you can view and amend details on it, and view and track your orders by signing in when you visit the website. 


Ordering Options

We have several options for ordering with us;

  • Order online and pay using Paypal or a registered credit card
  • Order online and click pay by phone, one of our customer service advisors will contact you and take payment.
  • Or simply, you could call us on 0207 993 5479 and one of our advisors would be happy to take your order.

If you have an instant credit account or credit account, you can email your order with purchase order number, contact us by phone or order online and click pay by invoice in the check out and enter your purchase order number to complete.