Business As Usual - COVID-19 UPDATE
Free Delivery on orders over £40*
Award Winning customer care
Click & Collect in store

UPDATED 17.06

Dear Crafty Arts Customers,

Coronavirus has affected us all in different ways, and we know it’s been tough. We wanted to say an enormous thank you from all of us at Crafty Arts.
We are so touched by all your kind words, your support and your loyalty. Like most businesses across the world, we have struggled with stock levels,
staffing levels, restrictions on deliveries and all the delays that have come as a result of these. Over the past 3 months, we have experienced
volume of orders that is unprecedented for us and we have had to adjust quickly to ensure that we were still providing as normal a service as possible in the most
un-normal of situations. Along the way, we made adjustments, brought in new procedures, streamlined measures and most importantly,
we all dug deep as a (socially distant!) team to ensure that we got your orders out to you.

We know that some things slipped during this pandemic, and although in some cases it was unavoidable and out of our control,
it is something that was so frustrating to us. We have taken this opportunity to learn how to do things differently and more effectively.
We’ve listened to all reviews and feedback, and we are working on how to ensure that we maintain standards moving forward and we are
so excited to show you what we have to offer in the future.

Our physical store remains closed, but our online store is ready and waiting to welcome you and inspire you to be creative daily.
Our stock levels are looking healthier, delivery times are normalising, our procedures are tightened and we’re ready for the next chapter.

We want to thank you again for staying with us during this pandemic.
Knowing that we were able to support you with something to inspire and occupy you
and your loved ones during this hard time is something that as a family-run business we are extremely proud of.

For now, stay safe and be creative daily!

Jay, Natasha and Nik Necati
& The Crafty Arts Team

UPDATED 27.03

In this difficult situation, we are striving to run operations as best as we can.
Our website remains open to allow you to place online orders, however due to reduced staff levels and
increased number of orders please bear with us as we are trying to get your parcels out to you as soon as we can.

 We appreciated your support and understanding at this time

UPDATED 24.03

According to Government guidelines, our store in Romford is now closed until further notice.
We are still able to take online orders to be dispatched with our couriers, and we are still able to take click and collect orders
online or over the phone.

We are enforcing social distancing with our Click and Collect, our policy can be found below;

UPDATED 23.03

To our customers,

In light of the ever-changing situtation regarding Coronavirus, we wanted to let you know that we are still operating as normal.
We are still able to take click and collect orders to our Romford store,
and we are working hard to despatch our online orders as quickly and as safely as possible.

We are closely monitoring government guidelines and are in constant conversation with our couriers to bring the best possible service to all our customers at this time.

If you have any questions, you can contact us at sales@craftyarts.co.uk


 

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