If you need to cancel an order please contact us as soon you can to ensure that this is possible. You can call on 0207 993 5479 or email by Click Here. In most cases we are able to cancel your order straight away, however once the item has been dispatched, we will not be able to do this. If this is the case, please await for the item to arrive and we will send you a returns form to complete and return with the item.
Further, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 14 working days, beginning with the day after delivery is made. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of items where the item has been unsealed. Otherwise, we can accept returns of complete products, which are unused and in an "as new" condition.
To exercise your right of cancellation, you must give written notice to the Crafty Arts by letter or e-mail, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.