Help

Welcome to Crafty Arts Help

CraftyArts.co.uk is committed to giving good customer service and you can join the many regular customers who come back again and again, we put this fact down to giving customers a reliable efficient no delays service. On the rare occasions we have a problem it has always been out of our control, and as long as we are made aware it will be dealt with immediately and corrected. You will be kept informed.

If you can't find your answer in our Help pages, you may choose to e-mail by clicking here or you can call us on 020 7993 5479 and ask to be put through to the website department. We are here to help.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Where’s my order?

Unfortunately, in spite of all of our efforts, there can sometimes be unforeseen delays and in this case we would ask that you wait a little longer. Please read the information below about our delivery and how to contact us Click here

Need help choosing a product?

If you find that you need help making a decision on a product or can't find a product, you can ask us. We will do our very best to advise you about the product you wish to purchase from us.

Click here to email us or call on 020 7993 5479.

Need Help Making a Return?

100% Money Back Guarantee*. You may return new, unopened items sold by us within 30 days of delivery for a full refund (*terms apply). Items should be returned in their original packaging and saleable condition. We will also pay the return shipping costs if the return is a result of our error.

Visit the Returns Help page for more information about making a return.

How long do you take to Deliver?

All orders received will be processed the next working day and will be dispatched provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays).

Once your order has been dispatched through our courier service you should expect to receive your items within 3-5 working days.

See our Delivery Policy page for more information and delivery prices.

Help us improve?

Crafty Arts are completely dedicated to your total satisfaction. If you have any suggestions or comments please click here.