Returns100% Money Back Guarantee*.
*This is for UK mainland customers only. This may exclude additional delivery charges that were made to send to you intially.
You may return, new unopened items sold by us within 7 days of delivery for a full refund. Items should be returned in their original packaging and saleable condition, with a completed returns form. We will also pay the return shipping costs if the return is a result of our error.
Once you have notified the us that you are cancelling the contract, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.
If the goods supplied to you are damaged on delivery, please contact us either via this link Click here or call 020 7993 5479 and send the item/s back with a completed returns form. Where your request will then be processed within 7 working days. Upon return of the item/s Crafty Arts will investigate and you will be contacted within 7 days of reciept.
Your right to cancel:
At CraftyArts.co.uk we want you to be delighted every time you shop with us.
Occasionally though, we know you may want to return items. Read more about
our Returns Policy in our Terms & Conditions at: http://www.craftyarts.co.uk/acatalog/info.html
Further, under the United Kingdom's Distance Selling Regulations, you have
the right to cancel the contract for the purchase of any of these items
within a period of 7 working days, beginning with the day after the day on
which the item is delivered. This applies to all of our products. However,
we regret that we cannot accept cancellations of contracts for the
purchase of video, DVD, audio and software products where the
item has been unsealed. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition.
To exercise your right of cancellation, you must give written notice to the Crafty Arts by letter or e-mail, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient. You will then receive and have to complete a returns form from Crafty Arts.
To cancel this contract, please pack the relevant item securely, including
your returns form and send it to us with the delivery slip so
that we receive it within 7 working days after the day of the date that
the item was delivered to you or, in the case of large items delivered by
our specialist couriers, contact CraftyArts.co.uk customer services using the
link below within 7 working days after the date that the item was
delivered to you to discuss the return.
http://www.craftyarts.co.uk/acatalog/Contact_us.html
For your protection, where you are returning an item to us, we recommend
that you use a recorded-delivery service. Please note that you will be
responsible for the costs of returning the goods to us unless we delivered
the item to you in error or the item is faulty. If we do not receive the
item back from you, we may arrange for collection of the item from your
residence at your cost. You should be aware that, once we begin the
delivery process, you will not be able to cancel any contract you have
with us for services carried out by us.
Please also note that you will be responsible for the costs of collection
in the event that our specialist courier service collect a large item from
you to return to us.
As soon as we receive the item back from you, we will
refund the relevant part of the purchase price for that item.
Should you have any questions, feel free to contact us at:
http://www.craftyarts.co.uk/acatalog/Contact_us.html
Thank you for shopping at CraftyArts.co.uk
-------------------------------------------------
Crafty Arts
Unit 4, Brooklands Approach
Romford
Essex
RM1 1DX
United Kingdom
-------------------------------------------------
|
About us 
Contact us 
